Brandon Frederickson
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Activity overview
Latest activity by Brandon Frederickson-
Brandon Frederickson created an article,
Warranty Policy
Extra Care extended warranty is repair coverage that kicks in after the typical manufacturer warranty has expired. Extra Care extended warranty will cover most major breakdowns. An extended wa...
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Brandon Frederickson created an article,
All About Refunds
Our refund policy is here, but you may have additional questions about refunds. We’ve tried to answer as many of your refund questions as possible below. You can use bulleted lists to highlight ...
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Brandon Frederickson created an article,
WHERE IS MY ORDER?
If you’ve placed an order and it’s not yet arrived, here’s what you can do to locate it: You can use bulleted lists to highlight content: Highlight #1 Highlight #2 Highlight #3 Text can be fo...
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Brandon Frederickson created a post,
I'd like a way for users to submit feature requests
You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can...
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Brandon Frederickson created a post,
Feature a post
Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Center community. Learn more
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Brandon Frederickson created an article,
What are these sections and articles doing here?
This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...
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Brandon Frederickson created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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Brandon Frederickson created an article,
How do I customize my Help Center?
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
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Brandon Frederickson created an article,
How do I publish my content in other languages?
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
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Brandon Frederickson created a post,
Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...